Here you will find answers to all the popular questions you may come across. Please contact us for any other questions you may have.
Section 1:-
Q1: How do I place an order?
A: You can order via our website, mobile app, or by calling/WhatsApp. Simply select products, choose delivery type, and confirm your order.
Q2: What delivery options are available?
A: We offer three options:
- On-Demand: Delivered as soon as possible
- Subscription: Daily, weekly, or monthly recurring delivery
- Scheduled: Fixed delivery dates for regular needs
Q3: Do you deliver to businesses?
A: Yes! We serve individual households and businesses of all sizes.
Q4: How do subscriptions work?
A: Select your products, set the frequency (daily/weekly/monthly), and we automatically deliver to your doorstep. You can modify or pause at any time.
Q5: What payment methods do you accept?
A: Cash on delivery, credit/debit cards, and mobile wallets are accepted.
Q6: What if I need to cancel or change an order?
A: You can modify or cancel orders 2 hours before scheduled delivery by contacting our support team.
Section 2:-
Q1: What is a BhayJo platform?
A: BhayJo connects you directly with manufacturers and wholesalers, allowing you to buy in smaller quantities at competitive prices without visiting multiple stores.
Q2: Who can use this service?
A: Our platform is open to individual households, small businesses, offices, and other organizations.
Q3: How do I place an order?
A: You can order via our website, mobile app, or by calling/WhatsApp. Select products, choose a delivery type, and confirm your order.
Subscription & Scheduled Orders
Q4: How do subscriptions work?
A: Select the products you want, choose a frequency (daily, weekly, or monthly), and we will automatically deliver them. You can pause, skip, or modify any subscription anytime.
Q5: Can I change my subscription order?
A: Yes! You can modify your subscription at any time before the next scheduled delivery.
Q6: What if I want a one-time delivery instead of subscription?
A: Choose the “On-Demand” option during checkout for one-time orders.
Q7: Can businesses subscribe for recurring deliveries?
A: Absolutely! Businesses can set up recurring deliveries for essentials, office supplies, or snacks.
Delivery & Logistics
Q8: How long will it take to deliver my order?
A: On-demand orders are typically delivered within 2–4 hours, depending on location. Subscription and scheduled orders are delivered at the selected time slot.
Q9: Do you deliver everywhere?
A: We deliver across Rawalpindi and nearby cities. Delivery areas are listed during checkout.
Q10: What happens if I’m not home during delivery?
A: Our rider will contact you for instructions. You can reschedule delivery or authorize leaving the order at a safe spot.
Q11: Can I track my order?
A: Yes! All orders come with real-time tracking via our app, website, or WhatsApp updates.
Payment & Pricing
Q12: What payment methods do you accept?
A: Cash on Delivery, Credit/Debit cards, and mobile wallets are all accepted.
Q13: Are there delivery charges?
A: Delivery fees vary by order type and distance. Subscription deliveries may have discounted or free delivery options.
Q14: Do you offer discounts for bulk orders or subscriptions?
A: Yes! Subscriptions and bulk purchases directly from wholesalers come with exclusive discounts.
Returns & Complaints
Q15: What if my order is missing or damaged?
A: Contact our support immediately via phone, WhatsApp, or email. We will replace missing or damaged items at no extra cost.
Q16: Can I cancel an order?
A: Orders can be canceled or modified up to 2 hours before the scheduled delivery time.
Q17: How do I provide feedback?
A: Use the feedback form on our website, WhatsApp, or email us. Customer feedback helps us improve service quality.
Technical Support
Q18: I forgot my login/password. What do I do?
A: Click “Forgot Password” on the login page or contact support for assistance.
Q19: Can I order via WhatsApp or phone call?
A: Yes! Just send your order details via WhatsApp or call our support number, and we will confirm and schedule your delivery.
Q20: Is my personal information safe?
A: Absolutely! We follow strict privacy policies and secure all transactions with industry-standard encryption.